Refund policy

30-day happiness guarantee

We want you to feel good about what you buy from AubreyNicole. If something is not right, email us at aubreynicolestore@gmail.com within 30 days of delivery with your order number. We will help you with a refund or replacement according to this policy.

Preference returns (changed your mind / not for you)

Within 30 days of delivery:

  1. Email us first so we can send return instructions.
  2. Products may be returned if they were used reasonably (not emptied) and are not damaged beyond normal try-on use. 

    Preference returns should still have a meaningful amount of product left. We can’t refund containers that are empty or nearly empty when the return is only because the product wasn’t for you.

  3. You are responsible for return shipping for preference returns, unless we tell you otherwise.
  4. Original outbound shipping (if applicable) is not refunded on preference returns.
  5. Once we receive and inspect the return, we refund the product price (and tax collected on those items) to your original payment method. Please allow about 5–10 business days after we issue the refund for it to appear on your statement.

Damaged, defective, or wrong item

If you received a damaged, defective, or incorrect item, email us within 7 days of delivery with your order number and photos. We will replace the item or refund you. In these cases we will cover reasonable return shipping when a return is needed.

What we cannot accept

We may decline returns that arrive:

  • After the 30-day window (unless otherwise agreed upon in writing)
  • Empty or nearly empty when the return is for preference only
  • Missing product without contacting us first
  • Clearly abused or not purchased from aubreynicole.com / our Shopify checkout

Final-sale promotions, if any, will be marked at checkout or on the product page.

How to start a return

Email aubreynicolestore@gmail.com with:

  • Order number
  • What you want to return and why
  • Photos if the item is damaged or incorrect

Do not send products back without return instructions.

Reactions or sensitivity

Skincare is personal. If you have a concerning reaction, stop use and contact us. We will work with you on a fair resolution within the 30-day window. This policy is not medical advice; seek care if you need it.