Shipping policy
Where we ship
We currently ship to addresses in the United States (all 50 states). We do not ship internationally at this time.
Please note: deliveries to Alaska, Hawaii, and U.S. territories may take longer than contiguous U.S. orders.
Processing time
Orders are processed Monday through Friday, excluding U.S. federal holidays. We aim to process and hand packages to the carrier within 1–2 business days after you place your order.
You will receive a shipping confirmation email with tracking once a label is created. It can take a short time for tracking to show movement after the label is created.
Shipping rates (U.S.)
Rates are based on your order subtotal before tax and shipping:
- Under $50: $6.95 standard shipping
- $50 and above: Free standard shipping
Delivery estimates for standard shipping are typically 3–7 business days after your order ships for contiguous U.S. addresses. These are estimates, not guarantees. Carrier delays are outside our control.
Expedited options may be offered at checkout when available; rates and timing will show there.
Free shipping threshold
Free standard shipping applies to qualifying U.S. orders of $50 or more (before tax and shipping). This matches the offer shown in our store announcement bar.
Lost, stolen, or damaged packages
If your order arrives damaged or incorrect, email us at aubreynicolestore@gmail.com with your order number and photos (if damaged) within 7 days of delivery so we can help.
If tracking shows delivered but you cannot locate the package, contact us within 3 days of the delivery scan. We will work with the carrier and do our best to resolve the issue.
Order changes and cancellations
To change or cancel an order, email us right away with your order number. We can usually help only before the order is processed or shipped. After that, use our returns process once it arrives, if eligible.